Novato IT Support That

Just wanted to take a second and send over this feedback from the team. I think Rob Surdel, Founder & Managing Partner, summarized it best when he said, “That was the smoothest, easiest and most efficient tech upgrade I have ever experienced.”

Thank you so much for getting those machines ready. For Joseph being on site to help with the exchange. And for all that you do. PCC is a true partnership.

“Mike did a great job. He was dazzling. I really appreciate his expertise and friendliness. The way he worked reminded me of how Leo would take command of the computer. His work was impressive, and working with him was a pleasure.”

“PCC has serviced my business and personal technology needs for almost 20 years since we moved to Novato. Everyone on staff whether technical, billing, dispatch or other help desk support are always knowledgeable, courteous and professional.

They’ve also gone “above and beyond” when I required special assistance, such as:

Creation of custom business email
Advice for new PC laptop selection
Construct/synch cellphone email

PCC’s leadership provided by Leo and Gloria Bakerian is outstanding. I wouldn’t go anywhere else.”

“We have worked with Professional Computer Concepts for all of our IT needs for many years. We continue to be happy with their level of customer service and responsiveness. No issue is ever too small either for them. We have completed new office set ups with them to reaching out confirming we received a questionable email. The bottomline is if you want to work with a company that is trustworthy, fair and reliable look no further. We also love that they are a local family owned business!”

“Thanks to Leo and his team for their forward-thinking approach to our company’s IT needs. Earlier this year, during our planning session, PCC demonstrated an unparalleled ability to anticipate our requirements and provide solutions tailored to our needs. The impact on our year has been nothing short of fantastic. We look forward to another successful year next year.”

“I cannot thank the incredible team at Professional Computer Concepts enough for their fast response to a potential disaster. In a moment of sheer clumsiness, I spilled a cup of tea on my laptop. I feared the worst for my files and data. However, thanks to the foresight of my friends at PCC, disaster became just a hiccup.

PCC has maintained my backups for many years. Their proactive approach to data security meant that I did not lose a single file. The PCC team put all my files onto a new device, and I was up and running in no time. I wholeheartedly recommend PCC for their exceptional services and genuine care for their clients’ technology needs.”

“Thank you to PCC for their exceptional assistance during our recent office relocation. Their planning and execution made this a smooth transition, particularly in handling the complexities of our IT infrastructure. PCC’s expertise shone through, minimizing disruptions to our operations.

The PCC team’s professionalism and commitment to customer satisfaction were clear to see at every step. Their approach and responsiveness to challenges made the entire process remarkably stress free. I highly recommend PCC to any company in need of reliable IT support, especially during significant endeavors like office relocations.”

“THANK YOU!!!! What you all can do, ALWAYS amazes me. Thank You again!”

I would like to thank PCC and team for our Teams VOIP implementation.
Tim/team did a GREAT job in managing and completing the project.
And appreciate Mike onsite yesterday to assist in answering first day questions.
Although many small questions as expected, as far as I know no major issues.
THANK YOU!
WE APPRECIATE PCC TEAM PROFESSIONLISM, focus on process and detail, AND HIGH QUALITY OF WORK!

“When we launched our business, we had two primary IT concerns: ease of collaboration amongst the team and data security. PCC’s thoughtful approach to create solutions that aligned with our specific needs not only improved our operational efficiency and data protection, but it allowed me to focus on growing the business because I knew the PCC team had IT covered. Their clear communication and outstanding customer service have made them an indispensable part of our team. If you’re looking for an IT provider that combines technical expertise with a genuine commitment to your success, PCC is the perfect choice.”

“DPIM have retained the services for our IT Partner for several years. (Over 10 I believe) We have monitored services, Microsoft overwatch, and break-fix. Service has always been professional and expedient. PCC Staff are of the highest knowledge, up to date and highly professional I would never consider leaving PCC and can confidently Highly recommend them for all IT needs. Thank You.”

“We have been working together for over 15 years and there is a good reason why we are still working together; they get the job done for us. Our business is not computing, but we use them every day and rely on PCC to keep us connected, safe and up to date with all things computer related.
The three most important things about PCC is that they are extremely competent, prompt, and trustworthy. If you are looking for a company to handle your computer needs, look no further than PCC.”