The Small Business AI Safety Playbook
By Gloria Bakerian
A practical guide for small business owners who want to use AI without unnecessarily exposing company data, customers, employees, or operations.
AI can improve productivity, research, communication, and decision-making. It can also introduce risks involving sensitive information, inaccurate output, uncontrolled applications, excessive permissions, and unclear accountability.
The Small Business AI Safety Playbook gives owners and managers a practical framework for deciding where AI belongs, which safeguards are necessary, and when human judgment must remain in control.
What You Will Learn
- How to identify AI tools already being used in your business
- What information employees should not enter into unmanaged AI systems
- How to evaluate vendors, accounts, permissions, and connected applications
- When AI-assisted work requires human review and approval
- How to respond when an AI-related mistake or incident occurs
- How to establish practical AI governance without unnecessary bureaucracy
Who This Book Is For
This book is written for small business owners, managers, and technology decision-makers who want plain-English guidance rather than hype, fear, or overly complicated compliance frameworks.
About the Author
Gloria Bakerian is Co-Owner and Chief Operating Officer of Professional Computer Concepts, a managed technology and cybersecurity provider based in Novato, California. Since PCC’s founding in 2002, she has helped small and midsized businesses navigate changing technology, security risks, and operational decisions. She writes practical guidance for nontechnical business owners who want to use technology responsibly without unnecessary hype or complexity.
Continue Learning
Explore PCC’s practical AI governance worksheets, articles, and business resources.