Professional Computer Concepts (PCC) has been empowering businesses in Novato, California, and the greater Bay Area with reliable IT support since its founding in 2002 by Leo and Gloria Bakerian. With over two decades of experience, Professional Computer Concepts has become a trusted partner for small and medium-sized businesses (SMBs), offering comprehensive managed IT and cybersecurity services.
Whether it’s providing proactive IT management, implementing cutting-edge cybersecurity measures, or enabling secure and efficient cloud environments, Professional Computer Concepts focuses on delivering solutions that drive productivity and growth. Our dedicated team is committed to understanding each client’s unique needs and creating customized strategies to ensure their technology works seamlessly and securely.
Our Mission
At PCC, our mission is simple: to help businesses achieve operational efficiency, top-notch security, and seamless remote work setups. We understand the challenges SMBs face in today’s fast-paced digital landscape and focus on delivering solutions that allow businesses to thrive while we manage the complexities of their IT systems.
Why Businesses Choose Professional Computer Concepts
- Proven Track Record: For over 20 years, PCC has been a trusted partner for SMBs, providing expert IT managed services, proactive IT support, and advanced cybersecurity measures.
- Comprehensive Solutions: From cloud computing to 24/7 IT support, we offer scalable services to meet the unique needs of each client.
- Customer-Centric Approach: Our unlimited IT support contracts and dedication to white-glove service allow clients to focus on their businesses while we take care of their technology.
Our Services
Managed IT Support
At Professional Computer Concepts, we provide proactive IT support and services designed to streamline your business operations. Our managed IT services include around-the-clock monitoring and expert management of your IT infrastructure to ensure everything runs smoothly. With 24/7 technical support, we address issues before they become problems, reducing downtime and keeping your business operations uninterrupted. Whether you need assistance with troubleshooting, system updates, or scaling your IT to match your growth, we deliver seamless IT management so you can focus on your business goals.
Cybersecurity Solutions
In an era where cyber threats are more sophisticated than ever, our cybersecurity solutions offer comprehensive protection for your business. We implement advanced security measures to safeguard your sensitive data, defend against potential breaches, and ensure compliance with industry regulations. From endpoint protection to network security and threat monitoring, our cybersecurity experts work diligently to provide a safe and secure digital environment for your business. With Professional Computer Concepts on your side, you can have peace of mind knowing your systems and data are protected.
Cloud Solutions
Modern businesses need flexibility and efficiency, and our cloud solutions are designed to deliver both. We help businesses implement secure and scalable cloud services that facilitate remote work and seamless collaboration. With our expertise, you’ll gain reliable access to critical data and applications from anywhere, ensuring your team stays productive no matter where they’re located. Whether you’re migrating to the cloud or optimizing your existing cloud environment, Professional Computer Concepts ensures a secure and efficient setup that aligns with your business needs.
What Sets Us Apart
Employee Development: Professional Computer Concepts isn’t just about technology; we’re about people. Employees praise our commitment to professional growth, hands-on learning, and close collaboration with leadership. According to employee feedback, PCC is a fantastic place to develop skills and succeed in the IT industry.
Client Relationships: Clients frequently highlight our integrity, responsiveness, and ability to deliver customized IT support services. These qualities have earned us a reputation as a trusted managed service provider in the Bay Area.
Proudly Serving the Bay Area
Located in Novato, California, Professional Computer Concepts is proud to be an integral part of the community. As proud members of the Novato Chamber of Commerce, we’re deeply committed to supporting local businesses and fostering economic growth in the region.
Being part of the Chamber of Novato allows us to stay connected with the vibrant business community, collaborate with other organizations, and contribute to initiatives that drive local success. This connection strengthens our ability to understand the unique challenges businesses face in the Bay Area, ensuring we provide IT support for small businesses that truly empowers them with reliable, secure, and scalable technology solutions.
Whether it’s ensuring security, optimizing IT infrastructure, or supporting remote work, Professional Computer Concepts is here to empower businesses every step of the way. Our team takes pride in helping SMBs succeed, thrive, and grow in our local community and beyond. 
Let’s start a conversation about how Professional Computer Concepts can provide the IT-support your business needs to thrive. Click below to connect with us today!
Top Questions about IT Support
What does IT support do?
IT support ensures that computer systems, networks, and software function properly by troubleshooting issues, providing technical assistance, and maintaining IT infrastructure to prevent downtime and security risks.
What are basic IT supports?
Basic IT support includes setting up and maintaining hardware, installing and updating software, managing network connections, troubleshooting technical issues, and ensuring cybersecurity measures like firewalls and antivirus are in place.
Is IT support a good career?
Yes, IT support is a solid career choice with opportunities for growth. It provides hands-on technical experience, a high demand for skilled professionals, and pathways to more advanced roles in cybersecurity, networking, and IT management.
What are IT support jobs called?
IT support roles are commonly titled IT Support Specialist, Help Desk Technician, Desktop Support Engineer, Technical Support Analyst, and IT Service Desk Technician, depending on the level of expertise and job responsibilities.
Why should small and medium-sized businesses (SMBs) choose managed IT services?
SMBs benefit from managed IT services because they provide proactive monitoring, expert support, and cost-effective solutions without the need for an in-house IT team. This helps businesses stay secure, minimize downtime, and focus on growth instead of IT issues.
What are the benefits of managed IT support for SMBs?
Managed IT support offers SMBs continuous system monitoring, enhanced cybersecurity, reduced operational costs, faster problem resolution, and access to expert guidance. It ensures technology runs efficiently, improving productivity and business continuity.
Why is cybersecurity important for SMBs?
Cybersecurity is critical for SMBs because cyber threats like phishing, ransomware, and data breaches can lead to financial loss, reputational damage, and business disruptions. Implementing strong cybersecurity measures helps protect sensitive data, maintain customer trust, and ensure regulatory compliance.