Job description
Professional Computer Concepts is a managed service provider to the greater Bay Area. We provide managed IT services, consulting, and cloud solutions to small & mid-sized businesses. We pride ourselves in providing superior customer service combined with cutting edge technology. With an ever-changing IT environment, we welcome candidates who are looking for a fast-paced, dynamic IT consulting setting. If this is you, please apply! For this position we are looking for a candidate with 1-3 years of experience in the IT support environment at the minimum. Successful candidates must have a solid track record as a self-starter and experience with remotely supporting IT operations in multiple sites. This is an in-person position.
Responsibilities:
Provide help desk support to clients via remote connection or in person. Install, maintain, and troubleshoot workstations, printers, desktop software and other systems. Make extensive use of ticket-tracking software for documenting work. Configure laptops and workstations per client specifications (in-office). Assist with network equipment configurations and implementations. Escalate issues and report requests as appropriate. Support desktop and infrastructure technology migrations including Office 365, Windows 10/11, and desktop virtualization to name a few. Help maintain procedural documentation and training materials. Perform other administration and support duties as required. Must have reliable personal transportation for onsite support calls (mileage reimbursed).
Experience Required:
- At least 1-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software
- Previous experience in a help desk environment is greatly preferred
- Experience in Microsoft Office suite
- Experience supporting Windows 10 and Windows 11 desktops and notebooks in a networked environment
- Must be able to diagnose and resolve PC performance and malware issues, minimizing the impact on end users
- Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues
- Basic knowledge of TCP/IP networking, related network services (i.e., DNS, VPN, DHCP, etc.)
- Candidates must have direct hands-on experience in deploying and supporting Windows and Mac PCs
- Basic knowledge of Active Directory concepts and administration
- Recent experience supporting mobile devices (iPhone & Android)
- Typing speed of at least 45 wpm
- Must be physically able to lift 50 pounds
- Excellent English written and verbal communication skills
- Excellent customer service skills; including patience and concern for client issues and problems and the ability to effectively convey technical information to non-technical users
- Passionate about technology and customer service and is interested in learning and growing their career in IT
Highly Desired Skill Set
- VOIP experience
- Ticketing software experience
- RMM experience
- Networking hardware experience including Meraki Datto
- Microsoft certifications
To apply to this position:
- Please submit a resume
- Complete the required assessments
Please no phone inquiries.
Disclaimer:
The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the Company and the employee. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice. Job Type: Full-time Salary: From $22.00 per hour Benefits:
- Dental insurance
- Vision insurance
- Health insurance
- Health savings account
- Paid time off
- Paid holidays
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Novato, CA 94947: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person