Help Desk Support Technician

Job description

Professional Computer Concepts is a managed service provider to the greater Bay Area. We provide managed IT services, consulting, and cloud solutions to small & mid-sized businesses. We pride ourselves in providing superior customer service combined with cutting edge technology. With an ever-changing IT environment, we welcome candidates who are looking for a fast-paced, dynamic IT consulting setting. If this is you, please apply! For this position we are looking for a candidate with 1-3 years of experience in the IT support environment at the minimum. Successful candidates must have a solid track record as a self-starter and experience with remotely supporting IT operations in multiple sites. This is an in-person position.


Provide help desk support to clients via remote connection or in person. Install, maintain, and troubleshoot workstations, printers, desktop software and other systems. Make extensive use of ticket-tracking software for documenting work. Configure laptops and workstations per client specifications (in-office). Assist with network equipment configurations and implementations. Escalate issues and report requests as appropriate. Support desktop and infrastructure technology migrations including Office 365, Windows 10/11, and desktop virtualization to name a few. Help maintain procedural documentation and training materials. Perform other administration and support duties as required. Must have reliable personal transportation for onsite support calls (mileage reimbursed).

Experience Required:

  • At least 1-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software
  • Previous experience in a help desk environment is greatly preferred
  • Experience in Microsoft Office suite
  • Experience supporting Windows 10 and Windows 11 desktops and notebooks in a networked environment
  • Must be able to diagnose and resolve PC performance and malware issues, minimizing the impact on end users
  • Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues
  • Basic knowledge of TCP/IP networking, related network services (i.e., DNS, VPN, DHCP, etc.)
  • Candidates must have direct hands-on experience in deploying and supporting Windows and Mac PCs
  • Basic knowledge of Active Directory concepts and administration
  • Recent experience supporting mobile devices (iPhone & Android)
  • Typing speed of at least 45 wpm
  • Must be physically able to lift 50 pounds
  • Excellent English written and verbal communication skills
  • Excellent customer service skills; including patience and concern for client issues and problems and the ability to effectively convey technical information to non-technical users
  • Passionate about technology and customer service and is interested in learning and growing their career in IT

Highly Desired Skill Set

  • VOIP experience
  • Ticketing software experience
  • RMM experience
  • Networking hardware experience including Meraki Datto
  • Microsoft certifications

To apply to this position:

  • Please submit a resume
  • Complete the required assessments

Please no phone inquiries.


The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the Company and the employee. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice. Job Type: Full-time Salary: From $22.00 per hour Benefits:

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Paid holidays
  • Professional development assistance
  • Retirement plan


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Novato, CA 94947: Reliably commute or planning to relocate before starting work (Required)


  • English (Required)

Work Location: In person


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