Job description
Professional Computer Concepts is a managed service provider helping small and mid-sized businesses in the greater Bay Area. We deliver comprehensive IT services, consulting, and cloud solutions designed to keep businesses running smoothly and securely.
We pride ourselves in providing superior customer service combined with cutting edge technology. With an ever-changing IT environment, we welcome candidates who are looking for a fast paced, dynamic IT consulting setting. If this is you, please apply!
For this position we are looking for a candidate with at least 1-3 years of experience in the IT help desk support environment at the minimum. Successful candidates must have a solid track record as a self-starter and experience with remotely supporting IT operations in multiple sites. This is an in-person position.
Responsibilities:
Provide help desk support to clients via remote connection or in person.
Install, maintain, and troubleshoot workstations, printers, desktop software and other systems.
Make extensive use of ticket-tracking software for documenting work.
Configure laptops and workstations per client specifications (in-office).
Assist with network equipment configurations and implementations.
Escalate issues and report requests as appropriate.
Support desktop and infrastructure technology migrations including Microsoft 365, Windows 10/11, and desktop virtualization.
Help maintain procedural documentation and training materials.
Perform other administration and support duties as required.
Must have reliable personal transportation for onsite support calls (mileage reimbursed).
Experience Required:
- At least 1-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software
- Previous experience in a help desk environment
- Experience using a ticketing system
- Experience in Microsoft 365 Administration
- Experience supporting Windows 10 and Windows 11 desktops and notebooks in a networked environment
- Must be able to diagnose and resolve PC performance and malware issues, minimizing the impact on end users
- Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues
- Basic knowledge of TCP/IP networking, related network services (i.e., DNS, VPN, DHCP, etc.)
- Candidates must have direct hands-on experience in deploying and supporting Windows and Mac PCs
- Basic knowledge of EntraID & Active Directory concepts and administration
- Recent experience supporting mobile devices (iPhone & Android)
- Typing speed of at least 60 wpm
- Must be physically able to lift 50 pounds
- Excellent English written and verbal communication skills
- Excellent customer service skills; including patience and concern for client issues and problems and the ability to effectively convey technical information to non-technical users
- Passionate about technology and customer service and is interested in learning and growing their career in IT
Highly Desired Skill Set
- VOIP experience
- Ticketing software experience
- RMM experience
- Networking hardware experience including Meraki Datto
- Microsoft certifications
To apply to this position:
- Please submit a resume
- Please no phone inquiries.
Benefits:
- Dental insurance
- Vision insurance
- Health insurance
- Health savings account
- Paid time off
- Paid holidays
- Professional development assistance
- Retirement plan
Schedule:
- Monday to Friday, 8 hour shift
Language:
English (Required)
Work Location:
In person
Disclaimer:
The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the Company and the employee. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice.